Support Ratios

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We work in conjunction with the client to establish quality metrics and monitoring forms. Additionally we implement:

Bucket system (A-B-C)

  • A:  5 to 10% of team receives 2 monitors per week

  • B:  10 to 20% of team receive 4 monitors per week

  • C:  70% of team receive 10 monitors per week


  • Internal:  Once per week for one hour with QA, operations and training to ensure all parties are grading and using the same parameters.

  • External: Time frame is at customer’s discretion, and is used to set the grading parameters.

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